If you wish to cancel, you must notify us 72 hours or more before the first day of your stay.  For example, if your stay starts on a Friday, then you would need to notify us by 2pm on the preceeding Tuesday.

The insurance only covers the 'Welsh Gatehouse' part of your stay and does not cover any travel to or from the property, nor any other excursions or expenses you might incur by cancelling.

Once you have notified us, using this email address: info@welshgatehouse.com you will receive a full refund within 5 working days (usually sooner).